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Data Protection Policy

This Data Protection Policy (“Notice”) sets out the basis which A+ Business Consultant Pte. Ltd. and all its related companies (collectively referred to herein as “us”, “we” or “our”) may collect, use, disclose or otherwise process personal data of our stakeholders such as but not limited to our clients, employees, and job applicants in accordance with the Singapore Personal Data Protection Act (No. 26 of 2012) (“PDPA” or “Act”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.

By interacting with us, submitting information to us, or signing up for any products and services offered by us, you agree and consent to us, as well as our authorized representatives and/or agents collecting, using, disclosing, and sharing amongst themselves your Personal Data, and disclosing such Personal Data to our authorized service providers and relevant third parties in the manner set forth in this Notice.

This Notice supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your Personal Data, and your consents herein are additional to any rights which we may have at law to collect, use or disclose your Personal Data.

We may from time to time update this Notice to ensure that this Notice is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of this Notice as updated from time to time on our website.

1. Scope

1.1 In this Notice, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

1.2 Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name, NRIC, passport or other identification number, age or date of birth, mobile number(s), telephone number(s), facsimile number(s), mailing address, email address, network data and any other information relating to any individuals which you have provided us via our interaction with you.

1.3 Other terms used in this Notice shall have meanings given to them in the PDPA (where the context so permits).

2. Collection of Personal Data

2.1 Generally, we collect Personal Data in the following ways:

  • when you submit any forms relating to any of our products and services;
  • when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our services;
  • when you interact with our staff, for example, via telephone calls, letters, face-to-face meetings, social media platforms and emails;
  • when you interact with us via any of our websites or use services on any of our websites;
  • when you request that we contact you or request that you be included in an email or other mailing list;
  • when you respond to our promotions, initiatives or to any request for additional Personal Data;
  • when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events at our premises;
  • when you are contacted by, and respond to, our marketing representatives;
  • when we receive references from business partners and third parties, for example, where you have been referred by them;
  • when you engage us through any social media on the Internet and on the social media itself;
  • when we seek information from third parties about you in connection with the products and services you have applied for; and/or
  • when you submit your Personal Data to us for any other reason.

2.2 If you provide us with any Personal Data relating to a third party (e.g., information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent and warrant to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

3. Purposes for Collection, Use and Disclosure of Your Personal Data

3.1 Generally, we collect, use and disclose your Personal Data for the following purposes:

  • responding to your queries, feedback and requests;
  • verifying your identity and processing payments;
  • managing our administrative and business operations and complying with internal policies and procedures;
  • providing updates and other communications on developments relating to us;
  • facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving us;
  • matching any Personal Data held which relates to you for any of the purposes listed herein;
  • preventing, detecting and investigating crime and analyzing and managing commercial risks;
  • facilities management (including but not limited to maintaining the security of our premises);
  • managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance);
  • in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;
  • conducting investigations relating to disputes, billing or fraud;
  • managing and preparing reports on incidents and accidents;
  • meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which have jurisdiction over us (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations);
  • financial reporting, regulatory reporting, management reporting, risk management, audit and record keeping purposes;
  • project management;
  • providing media announcements and responses; and/or
  • any other purpose reasonably related to the aforesaid.

3.2 In addition, we collect, use and disclose your Personal Data for the following purposes, depending on the nature of your relationship with us:

  • If you are our client:
    • assessing and processing any applications or requests made by you for products and services offered by us, including corporate secretarial services, incorporation services, tax and accounting services, and payroll services;
    • requesting feedback or participation in surveys, as well as conducting market research and/or analysis for statistical, profiling or other purposes for us to review, develop and improve the quality of our products and services;
    • facilitating the continuation or termination of the relationship and the provision of services to you in accordance with the mandate that you have agreed with us;
    • client relationship management, including sending information relating to our services and business, services offered by third parties, event invitations, newsletters or publications;
    • archival management (including but not limited to warehouse storage and retrievals); and/or
    • any other purpose reasonably related to the aforesaid.
  • If you are our existing employee:
    • providing remuneration, reviewing salaries and bonuses, conducting salary benchmarking reviews, appraisals and evaluation;
    • staff orientation and entry processing;
    • administrative and support processes relating to your employment, including its management and termination, as well as staff benefits, including manpower, business continuity and logistics management or support, processing expense claims, medical insurance applications, medical services, leave administration, training, learning and talent development, and planning and organizing corporate events;
    • providing you with tools and/or facilities to enable or facilitate the performance of your duties;
    • compiling and publishing internal directories and emergency contact lists for business continuity;
    • conducting analytics and research for human resource planning and management, and for us to review, develop, optimize and improve work-related practices, environment and productivity;
    • administering cessation or termination processes; and/or
    • any other purpose reasonably related to the aforesaid.
  • If you submit an application to us as a candidate for an employment position:
    • managing and verifying your application;
    • performing background checks, and verifying all your employment details and qualifications;
    • providing or obtaining employee references and for background screening;
    • assessing your suitability for the position applied for; and/or
    • any other purposes relating to any of the above.
  • If you do not interact with us in the manners specified above, we may collect, use and/or disclose your Personal Data for the following purposes, in accordance with the Act:
    • the purposes for which we have specifically obtained your consent; and/or
    • the purposes for which you have provided your Personal Data to us.

3.3 If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, we may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services.

3.4 When the need arises for Personal Data to be collected, used or disclosed for purposes other than the ones originally consented for, we will obtain your fresh consent in that regard, where necessary, in accordance with the Act.

3.5 As we rely on your Personal Data to provide products and services to you, you should ensure that all Personal Data submitted to us is complete, accurate, true and correct.

3.6 The purposes listed in the above clauses may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

4. Disclosure of Personal Data

4.1 We will take reasonable steps to protect your Personal Data against unauthorized disclosure. Subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed above (where applicable), to the following entities or parties, whether they are located overseas or in Singapore:

  • our related companies;
  • our third-party service providers, consultants, auditors, insurers and advisers;
  • agents, contractors or third-party service providers who provide services to us, such as IT outsourcing, data analytics, telecommunications, mailing, payment, payroll, processing, training, research, archiving, or other services to us;
  • third-party service providers who provide operational services to us, such as telecommunications, information technology, payment, payroll, processing, training, market research, storage, archival, trade services or other services to us;
  • agents, contractors or third-party service providers who provide services to you or on our behalf;
  • banks, credit card companies and their respective service providers;
  • our professional advisers, such as consultants, auditors and lawyers;
  • relevant government regulators or authorities, law enforcement agencies, statutory boards, or similar authorities or industry bodies;
  • any other party to whom you authorize us to disclose your Personal Data to; and/or
  • any other third parties reasonably necessary to achieve the purposes listed in the above clauses.

5. Use of Cookies

5.1 Our website may use cookies to store and track information such as the number of users and their frequency of use, profiles of users and their preferred sites.

5.2 Cookies do not capture information that allows us to identify you individually. You may configure your web browser to accept or reject cookies, but if you reject our cookies, you may not be able to access certain functions or features of our website.

6. Transfer of Personal Data Outside Singapore

6.1 We generally do not transfer your Personal Data to countries outside of Singapore. However, if we do so, we will take reasonable steps to ensure that your Personal Data receives a standard of protection comparable to that provided under the PDPA.

7. Security Measures

7.1 We take reasonable steps to ensure your Personal Data is kept secure from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. While we strive to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to us via the Internet, and you agree to not hold us responsible for any unauthorized access to your Personal Data.

8. Access and Correction of Personal Data

8.1 If you wish to request access to, or correction of, your Personal Data in our possession or control, please submit your request in writing to us. We may charge you a fee for processing your request for access.

8.2 Please note that your right to access and correct your Personal Data is subject to certain legal restrictions.

9. Retention of Personal Data

9.1 We will retain your Personal Data for as long as it is necessary for the purposes for which it was collected, or as required or permitted by applicable laws.

9.2 We will cease to retain your Personal Data, or remove the means by which the Personal Data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the Personal Data was collected and is no longer necessary for legal or business purposes.

10. Contacting Us

10.1 If you have any questions about this Notice or our handling of your Personal Data, please contact our Data Protection Officer (DPO) at:

A+ Business Consultant Pte. Ltd.

Address: 2 Leng Kee Road #05-09 Thye Hong Centre Singapore 159086 Email: info@aplusbiz.com.sg

11. Governing Law

11.1 This Notice and your use of this website shall be governed in all respects by the laws of Singapore.

12. Changes to Notice

12.1 We reserve the right to modify this Notice at any time. Please review it frequently. If we make changes to this Notice, the updated Notice will be posted on our website.